Frequently Asked Questions

Q: How long does shipping take?
A: Orders are delivered within 2–5 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all US orders.

Q: Can I return my order?
A: Yes, we accept returns within 14 days of delivery on unused items in original condition.

Q: How do I track my order?
A: You will receive a tracking number by email once your order ships.

Q: How do I contact you?
A: Email us at storeassistance@316xi.com — we respond within 24 hours.